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    正在阅读:女子火车上突来月经弄脏卧铺床单,列车员要求清洗或赔�元,12306客服回应
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    女子火车上突来月经弄脏卧铺床单,列车员要求清洗或赔�元,12306客服回应

    来源:{getone name="zzc/xinwenwang"/}2026-04-19 07:51:26
    \u003cdiv class=\"rich_media_content\"\u003e\u003c!--NO_AD_ERROR_6_2I1--\u003e\u003cp\u003e极目新闻记者 李淑仪\u003c/p\u003e\u003cp\u003e近日,有网友发文称,自己乘坐兰州铁路局K228次火车卧铺时因月经突然来临,车上买不到卫生巾,不慎弄脏床单,被工作人员要求自行清洗干净或赔�元,随后她呼吁火车上应售卖卫生巾,引发网友热议。3�日,极目新闻记者致电兰�,客服表示目前该趟列车已有卫生巾售卖,但可能出现售罄情况。若旅客弄脏床单,具体处理方式需咨询列车工作人员,“如果可以清洗干净,工作人员可能会换床单;若无法清洗,需看列车上是否有相关规定。”\u003c/p\u003e\u003cp style=\"text-align: center\"\u003e\u003c!--IMG_0--\u003e\u003cspan class=\"img_desc\" style=\"color: rgb(153, 153, 153); display: block; font-size: 13px !important; line-height: 1.5; margin-top: 5px; text-align: right\" title=\"注意:此处为图说区域,编辑正文区域需将光标定位在正文区域\"\u003e网友发帖截图\u003c/span\u003e\u003c/p\u003e\u003cp\u003e发帖人张女士告诉极目新闻记者,事发��񀙙日,她乘坐兰州铁路局K228次列车,全程十多个小时,需在卧铺上过夜。“过了大半年才发帖,是因为最近才想起来。”她回忆,因经期不规律,上车后突然来月经,备用卫生巾用完后,发现火车上买不到卫生巾。“当时大家都睡了,也不好借,我只能把衣服垫在身下,小心翼翼过了一夜。”\u003c!--NO_AD_0--\u003e\u003c!--EOP_0--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_0--\u003e\u003cp\u003e第二天中午,张女士发现床单被弄脏,主动向列车员求助。对方表示,需要张女士自行清洗干净,或者赔�元。“我支付不起,\u003cspan style=\"letter-spacing: 0.05em\"\u003e所以选择去洗了床单\u003c/span\u003e\u003cspan style=\"letter-spacing: 0.05em\"\u003e。”她坦言,当时既狼狈又尴尬,洗完后怕再弄脏,一直站到下车。\u003c/span\u003e\u003c/p\u003e\u003cp style=\"text-align: center\"\u003e\u003c!--IMG_1--\u003e\u003cspan class=\"img_desc\" style=\"color: rgb(153, 153, 153); display: block; font-size: 13px !important; line-height: 1.5; margin-top: 5px; text-align: right\" title=\"注意:此处为图说区域,编辑正文区域需将光标定位在正文区域\"\u003e张女士不慎弄脏床单(受访者供图)\u003c/span\u003e\u003c/p\u003e\u003cp\u003e张女士承认自己有责任,也认可损坏财物需赔偿,但她提出疑问:“列车上会配售热水、零食和卫生纸,而卫生巾同样是女乘客的刚需,为什么没有售卖?”\u003c!--NO_AD_1--\u003e\u003c!--EOP_1--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_1--\u003e\u003cp\u003e评论区里,不少网友分享相似经历。一位也曾从兰州乘坐火车出发的乘客张女士告诉记者,她同样因月经不规律弄脏床单,向列车员沟通后,对方态度很好,提供了新床单,但也要求她清洗污渍,“不洗掉的话,他们会被扣钱。”也有网友表示,自己弄脏床单后主动沟通,列车员直接更换新床单,并未被要求赔偿或自行清洗。\u003c/p\u003e\u003cp style=\"text-align: center\"\u003e\u003c!--IMG_2--\u003e\u003cspan class=\"img_desc\" style=\"color: rgb(153, 153, 153); display: block; font-size: 13px !important; line-height: 1.5; margin-top: 5px; text-align: right\" title=\"注意:此处为图说区域,编辑正文区域需将光标定位在正文区域\"\u003e另一位张女士也曾自行清洗过床单(受访者供图)\u003c/span\u003e\u003c/p\u003e\u003cp\u003e3�日,极目新闻记者就床单赔偿及卫生巾售卖问题咨询兰�。客服回应称,若旅客弄脏床单,具体处理方式需咨询列车工作人员,“如果可以清洗干净,工作人员可能会换床单;若无法清洗,需看列车上是否有相关规定。”关于卫生巾售卖,客服表示目前该趟列车已有销售,“但列车是流动场所,无法保证每趟车都备货充足,若需求量大可能售罄。”她建议,有需要卫生巾的乘客可及时向列车员寻求帮助,“工作人员自己可能带了,或帮忙询问周围旅客。”至于\u003cspan style=\"letter-spacing: 0.05em\"\u003e床单清洗要求及赔偿费用规定,客服表示需咨询铁路相关部门。目前,记者已向兰州铁路相关部门反馈情况,截至发稿前,暂未获回复。\u003c/span\u003e\u003c!--NO_AD_2--\u003e\u003c!--EOP_2--\u003e\u003c!--NO_AD_3--\u003e\u003c!--EOP_3--\u003e\u003c!--NO_AD_4--\u003e\u003c!--EOP_4--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_4--\u003e\u003c!--PARAGRAPH_3--\u003e\u003c!--PARAGRAPH_2--\u003e\u003cp\u003e(来源:极目新闻)\u003c/p\u003e\u003cstyle\u003e.rich_media_content{--news-tabel-th-night-color: #444444;--news-font-day-color: #333;--news-font-night-color: #d9d9d9;--news-bottom-distance: 22px}.rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}.rich_media_content{color:var(--news-font-day-color);font-size:18px}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]):not(.qn-editor-copy){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content{color:var(--news-font-night-color)}}.data_color_scheme_dark .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.data_color_scheme_dark .rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}.data_color_scheme_dark .rich_media_content{color:var(--news-font-night-color)}.data_color_scheme_dark .rich_media_content{font-size:18px}.rich_media_content p[data-exeditor-arbitrary-box=image-box]{margin-bottom:11px}.rich_media_content\u003ediv:not(.qnt-video),.rich_media_content\u003esection{margin-bottom:var(--news-bottom-distance)}.rich_media_content hr{margin-bottom:var(--news-bottom-distance)}.rich_media_content .link_list{margin:0;margin-top:20px;min-height:0!important}.rich_media_content blockquote{background:#f9f9f9;border-left:6px solid #ccc;margin:1.5em 10px;padding:.5em 10px}.rich_media_content blockquote p{margin-bottom:0!important}.data_color_scheme_dark .rich_media_content blockquote{background:#323232}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content blockquote{background:#323232}}.rich_media_content ol[data-ex-list]{--ol-start: 1;--ol-list-style-type: decimal;list-style-type:none;counter-reset:olCounter calc(var(--ol-start,1) - 1);position:relative}.rich_media_content ol[data-ex-list]\u003eli\u003e:first-child::before{content:counter(olCounter,var(--ol-list-style-type)) '. 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